Terms & Conditions

We want you to experience 100% peace of mind before you buy from us, so if you have any queries or concerns about our service, please take a look at our terms & conditions below.

Alternatively, you can contact us here at Baldwins on 0207 703 5550 to speak to a member of staff (9 am - 6 pm Monday - Saturday) or use our contact form here.

Company Information

G Baldwin & Co Ltd Trading as G Baldwin & Co

Registered Office:

171-173 Walworth Road

London

SE17 1RW

Registration Number 4639383

Registered in England

Ordering

You may place orders through our secure shopping site. Alternatively, you may place orders by using any of the following methods:

Order Cancellation

You may cancel your order at any time before it's dispatched for a full refund by contacting us on 0207 703 5550.

Refunds will be processed within three working days. If your order has already been dispatched, please see our returns policy.

Security

G Baldwin & Co Security Guarantee protects you while you shop at www.baldwins.co.uk so that you never have to worry about Credit or Debit card security.

We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

All transactions with Baldwins are secure and protected by an Geotrust SSL Certificate.

In compliance with the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us.

PCI Compliance

The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

G Baldwin & Co is fully PCI Compliant and our systems are tested quarterly to ensure that the highest security standards are maintained.

Guarantee Details

In the unlikely event of your card being used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00, G Baldwin & Co will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at G Baldwin & Co while using the secure server.

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Privacy Policy

G Baldwin & Co are committed to protecting your privacy and will use all reasonable endeavours to safeguard the privacy of its users. The information we gather from you is used by us to ensure that we give you the best possible service.

When you register or place an order with G Baldwin & Co it is necessary for us to collect certain information from you to enable us to complete our service. We need to know your name, e-mail address, billing address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some of our delivery services this number may be given to our couriers.

When you place an order or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

G Baldwin & Co never shares or passes on information it gathers in the conduct of its internet / mail-order business.

You will not receive unsolicited mail from other companies as a result of dealing with us.

Errors

Every effort is made to keep our site up to date and error free. However, we reserve the right to change prices without notice.

Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate, they may not be representative of current product details.

We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).

Competitions

From time to time we may run competitions on the website and our social media channels. When running these competitions, the following terms apply:

  • Entrants must be over the age of 18
  • There are no cash alternatives or substitutions
  • Prize is not transferable
  • The judge's decision is final and no correspondence will be entered into.

Medicinal Policy

We are required by law to make no claim for the therapeutic qualities of the remedies that we sell.

However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the internet. We are also able to give you limited information and one of our friendly staff will be pleased to answer your queries when possible.

Before making your purchase, please ask yourself the following questions:

  • Am I taking prescription medication?
  • Am I taking or intending to take nutritional or herbal supplements?
If the answer to both of these questions is yes, we advise you to check with your doctor that the combination of your medication and supplements is suitable.
Please remember that the ultimate choice is yours, thus giving you more control over your health.

EU Common Logo

G Baldwin & Company Limited are registered to display the EU Common Logo for the online selling of human medicines to the public.

If you wish to contact the MHRA please use the following details:

MHRA

151 Buckingham Palace Road

London SW1W 9SZ

Email: info@mhra.gsi.gov.uk

Telephone: 020 3080 6000

Fax: 020 3118 9803

Website: http://medicine-seller-register.mhra.gov.uk